Frequently Asked Questions

CardStreet is an online marketplace for trading card games, built for collectors and players in Thailand. You can buy and sell Pokémon, Magic: The Gathering, Yu-Gi-Oh!, and One Piece cards, scan a card to identify it instantly, and track live market values — all in one app. Every purchase is protected, and payment and shipping are handled end to end.

CardStreet supports Pokémon TCG, Magic: The Gathering, Yu-Gi-Oh!, and the One Piece Card Game, with more games being added. The Pokémon catalog covers English, Thai, and Japanese printings, so you can collect across regions in one place.

Yes. CardStreet is built specifically for the Thai market. Listings are priced in Thai baht (฿), checkout supports Thai payment methods including credit and debit cards and PromptPay, and orders ship nationwide within Thailand via Flash Express.

Browsing, searching, scanning cards, and buying are free — buyers pay only the item price plus shipping. Sellers pay a transaction fee only when a card actually sells (9%, or as low as 5% for Partner sellers). There are no listing fees and no monthly charges.

Yes. CardStreet works in any web browser and is available as a native app for iPhone (on the App Store) and Android, so you can scan, buy, and sell from your phone. Your account and collection stay in sync across web and mobile.

Search or browse the marketplace, open a listing, and add it to your cart. At checkout you pay securely by card or PromptPay. Your payment is protected and only released to the seller after your order is delivered.

Yes. Every order is covered by buyer protection: your payment is held and only released to the seller after the card is delivered. If an item arrives damaged, counterfeit, or not as described, contact support@cardstreet.app with your order number and photos before the protection window closes and we will help mediate.

At checkout you can pay with major credit and debit cards or with PromptPay. All payments are processed securely through Stripe, and CardStreet never stores your card details.

In Thailand each checkout settles directly to a single seller, so a cart can hold items from one seller at a time. To buy cards from different sellers, simply check out separately for each.

Yes. CardStreet lists raw (ungraded) cards as well as professionally graded cards from PSA, BGS, and CGC. Graded listings show the grading company and grade so you know exactly what you are buying.

List a card from your collection, set its condition and price, and publish. When a buyer pays, ship the card with the prepaid Flash Express label and mark it sent. Once the order is delivered, your payout is released.

There are no listing or subscription fees — you only pay when a card sells. The standard transaction fee is 9% of the sale price, reduced for Partner-tier sellers to as low as 5%. The fee is deducted automatically before payout.

Payouts are released after the order is delivered and the buyer-protection window passes. Funds settle into your connected Stripe account and pay out to your Thai bank account automatically.

The first time you list, you complete a short Stripe onboarding with your identity and bank details. This is required so we can pay you and comply with Thai payment regulations. After that, listing a card takes seconds.

Tap the camera button and point it at a card. The app auto-captures when the image is sharp and steady, then identifies the card by its set code, number, and artwork using AI. It recognizes English, Thai, and Japanese Pokémon printings.

Yes. After the scanner identifies a card, you see its details and current market value alongside active listings on the marketplace. It is a fast way to price a card before you buy, sell, or trade.

Yes. CardStreet has a dedicated Thai-language Pokémon catalog alongside English and Japanese printings, with localized set names and pricing — something most international card apps do not offer.

Make sure the whole card and its bottom info strip (set code and number) are in frame and well lit, then scan again. If it still misreads, search for the card by name and add it manually.

Orders ship within Thailand through Flash Express. Sellers receive a prepaid label, and you can track every order from the order details screen.

Open the order from your profile to see its live status and tracking number. You are notified as it moves from shipped to delivered.

Contact support@cardstreet.app with your order number and photos before the protection window closes. Because your payment is held until the issue is resolved, we can mediate and issue a refund where warranted.

Tap sign up and register with your email. A verified account lets you buy, track orders, build a collection, and start selling once you complete seller onboarding.

CardStreet strictly prohibits proxy, reproduction, fake, and counterfeit cards, and sellers who list them face immediate suspension. Combined with buyer protection on every order, this keeps the marketplace trustworthy.

Update your name, address, and contact information under Profile, then Personal Details. To remove your data permanently, use the account deletion page from your Profile.